" This review is just for their service for an estimate. I called today and spoke to Michael Tan. I told him that I was just asking around to see how much a kitchen renovation would cost. He was very friendly and helpful.
He was prompt in giving me a rough estimate and very courteous. The price he gave me was also very reasonable!
I normally don't give Yelp reviews but I was really impressed with the customer service!
Other contractors I called didn't even call back."
G T. San Jose, CA 5/5/2017
" We waited over 30 yrs to remodel our kitchen so I was really excited to get it done. We shopped around, got a few estimates and chose Urban after meeting with Michael. His relaxed personality and sincere honesty sold us. :) Choosing the countertop and backsplash was much more difficult and less fun than I had imagined, but we finally decided on a simple quartz counter and Carrara marble backsplash (hoping for low maintenance without grout with a clean look and a bit of elegance). There are several crews that come through for a kitchen remodel including demo, electrical, general contractor, countertop, flooring. All were very hard working, considerate of our home, and fast at their jobs! The 4 stars was due to a glitch in our marble which I'm not sure was a factory or installation problem with small chips on the bottom edges. Betty was wonderful to have the crew come back twice and came herself to make sure they did all they could to fix it as best as possible.
I have to give extra kudos to Howard, the electrician, though he was just recommended by Urban. Howard was not only excellent with his skills as an electrician, but he is also exceptional in making great recommendations to the other crews (as he is also a contractor). Exceptionally competent, kind and reasonably priced.
So, despite the extra week to fix the backsplash, our remodel was completed in ~4 weeks (including flooring)! I LOVE my new kitchen! :)
Michael and Betty......Many, many thanks for helping us make this happen!"
-- Laurie M., Santa Clara, CA 4/13/2017
" After almost a year of looking to update our kitchen we visited the Urban Home Design showroom. We had a good handle on what we wanted, and Betty their designer filled in the gaps. For about a third of the price AND time frame we had been quoted elsewhere.These are solid wood cabinets and self close drawers. They are premade, so the sizes available can be restrictive. However, Michael works with you to put together a 3-Design which is e-mailed to you. He and Betty were accommodating for our desire for all drawers for the lower portion of our "cabinets". The upper cabinets are tall providing an extra shelf ( 4 rather than 3 ) than our previous cabinets. The quartz fabricator did an excellent install on the counters, island and backsplash. Angel and his brother on the demo were quick, clean and professional. Mr. Tan was the backbone of the project. Measuring each area, installing the cabinets, crown molding, farm sink, appliances, and hardware! Communication via e-mails works best. The phone at the showroom isn't always answered.Giving a punch-list and questions by e-mail gave us the clearest method of contact. Our project was scheduled to take 2 weeks. An electrical change on us prevented one days work. The crews came out a total of 5 times and completed the job within the 2 week frame. We love our new kitchen! Thank you Urban Home Design."
-- Heidi G., San Jose, CA 2/18/2017
" We wish to express our appreciation to the staff for the professional and personal attention, as well we the design and construction of our new kitchen. We couldn't be more pleased with the results regarding the function and the beauty of our new kitchen.
First, Michael and Betty, we were so grateful for your patience and skill set in designing such a wonderful kitchen. You made the process so easy by always being there with your advise and creative skill set. We were also pleased by the wide selection materials, which allowed us to put our own personal touch into each aspect of the design. Phase one of the design was handling our excitement and continual 'game-changing' elements. This was where your patience came into play. We not only appreciated how you created and put all of our design requests into the final result, but we also ended up with some wonderful surprises that we had not expected. The spice drawer is a great joy when it comes to cooking and we did not even know that was in the original plans.
Communication is key with these projects and you and Betty were always available for our calls and visits. We know how have a busy and thriving business, but how nice it was to know we could always count on communicating each aspect of the kitchen development. You don't always get that personal touch these days, but your group excels at it. Not only in taking the time to listen, but implementing each request with great skill. This was much appreciated.
Regarding Tan, there are no words. By far the hardest and most dedicated worker we have ever seen. He really did an amazing job of constructing, the final phase of the protection. His dedication and enthusiasm were impressive. He took great care to handle all the large as well as small details of the construction. He stayed in touch with us and we always knew when and where he would be, so that our schedule could be kept open. He took time to consider and work with the necessary corrections, no matter how small. He is a delightful person and so good at his job.
You all took the time to consider our specific needs and worked with any space and appliance requirements that we provided, resulting in the most beautiful and efficient kitchen work space. We are so pleased with the results.
We hope to recommend your organization to as many friends, neighbors and associates in the hope to promote your group and the remarkably 'stress-free' work environment and process that we experienced throughout the design and construction process."
-- Jerry and Francie A., Sunnyvale, CA 7/1/2016
" Looking for kitchen cabinets can be tough. But when you know what you want, it can be quick and easy. That's exactly the experience I had with Urban Home Design. I walked in, knew what type of cabinets and colors I wanted. Betty helped me answer my questions, gave her measurements and 10 minutes later she gave me to total price of everything. I was sold!
Since everything was already in their warehouse, they were able to deliver to my home with no issues.
Fastest transaction I've ever done during my home remodeling process! Thank you Betty for making it quick and easy!"
-- Sherbi B., San Jose, CA 6/24/2016
" Of the many local places I checked out, this place had quality in all the cabinets they had. Sturdy material, good finish and good pricing. Betty and Michael are very good to work with. They are very helpful and open in suggesting what would work best instead of blindly accepting our requirements. They gave me the kitchen design and quote quick enough and worked with us throughout the installation process.
1 star less for the collection. Shelves for some designs are not deep enough, limited glass door designs. few discontinued products. Hope they upgrade their stock soon. But if you are not too picky and are concerned more on the quality and service, I would definitely recommend this place! "
-- Samuel C., Milpitas, CA 5/22/2016
" I want to thank you for all your help, I am very happy with my kitchen. It was very easy for work with you. We really got lots of compliments and your worker and a very good job.
-- Renate & Jim P., San Jose, CA 12/202015
" Urban Home Design just did flooring in our family and living rooms along with installing of a new cabinet in the family room nook. The project took two weeks in total despite the fact that in the middle of the project we realized that there were termites in the family room subfloor. Betty was extremely accommodating and available to ensure that project was completed as soon as possible. Whether it was the tile floor installer or hardwood floor installer or painter or demolition team member, they all were thorough professional in doing their respective job while being extremely careful of leaving the house clean at the end of the day. Above all, Mr. Tan exemplified Customer Delight by accommodating our request to wall mount TV and media center cabinet along with his consistent hard work and tenacity as our dream was realized! These are truly a great bunch of people who always put customer first! This was the second time as earlier they did our kitchen three years ago, which was placed 1st in the small budget kitchen contest. We strongly recommend them."
-- Dharmendra K., San Jose, CA 9/19/2014
" This is a late review. We had our kitchen remodeled in May of this year. We absolutely love our new kitchen.
They installed new cabinets to our kitchen and dining room along with granite counter tops. They also replaced our old florescent lighting with recessed lighting. We approached 4 other contractors for estimates. Our kitchen is a galley style kitchen approximately 10' x 8.5 feet. We were quoted anywhere from $14,000 to $25,000. The pricing was great with Urban Home Design and they finished in time. With the savings in money, we were able to add cabinets and granite counters to our dining room for extra storage and serving area. Our dining area is an additional 10'.
They estimated 10 days, but were done in less than 7. Every question I emailed was answered promptly. The only downside was knowing what was happening next. I wish that I could have received an email of the days completed work and what was to follow. However I tend to be overly controlling over time & organization so that might not be a worry for others. :)
They are fabulous to work with and I will always recommend them. When I'm ready to remodel my bathrooms, they will be the first company I call."
-- Michelle E., San Jose, CA 9/8/2014
" I recently remodeled the kitchen replacing the cabinets,the counters and adding a peninsula.Betty and Tan did an excellent job. They responded promptly to any request and they finished the work in time. Our kitchen looks great and we intend to remodel soon our bathrooms using the same great team from Urban Home Design."
-- Petruta N., San Jose, CA 7/10/2014
" My fiance and I recently purchased a fixer-upper and needed to remodel the kitchen right away. As first-time homebuyers, we did not know where to even begin. Luckily for us, we had a friend who also remodeled his kitchen and suggested that we contact Betty and Vic at Urban Home Design. Thank goodness we did!
We showed up with no exact measurements, (just a brief description of what our kitchen looked like....we were as clueless as they come) but Betty and Vic were extremely patient and helpful. They were able to create a blueprint mapping of our kitchen based on our pretty pathetic hand-drawn diagram and maybe 1 or 2 photos of the area. Even with limited information, Betty was able to create a very accurate estimate!
From start to finish, the whole process took about 2 weeks. This included demolition, a fresh coat of paint, beautiful cabinets and granite, and installation of appliances.
We chose cream maple cabinets and upgraded the granite countertop to "santa cecilia" I couldn't be more pleased with the outcome!!! Their prices are extremely reasonable and budget-friendly, but without sacrificing quality.
If you are planning to remodel your kitchen, I would highly recommend Betty and Vic from Urban Home Design.
Thank you guys so much for my beautiful new kitchen! "
-- Annie C., Palo Alto, CA 7/8/2014
" We just had our second bathroom remodeled by Urban Home Design. Mr. Lei is amazing! He is so talented and precise. Everything was installed with perfection. He was on time every morning and finished on schedule.
Betty and Vic are very focused on customer service and want their customers satisfied.
I would recommend them highly."
-- D L., San Jose, CA 6/7/2014
" I recently had urban home design remodel my kitchen by replacing our cabinets and counters, and adding a tile backsplash. My cabinets and tile work is absolutely beautiful and Betty and Vic were great to work with. This company definitely remembers to put the customer first. Something many companies forget these days. I would recommend them highly."
-- Michelle S., Morgan Hill, CA 4/18/2014
"Thanks for helping us remodel our kitchen. We're pleased with the overall workmanship and quality of our new kitchen and would recommend Urban Home Design to others.
Everyone(Angels' team, Sal's team and Tan) who came into our home were both pleasant and professional.
Betty, your integrity, honesty, knowledge, and strong project management skills are second to none."
-- Ken, San Jose, CA 3/31/2014
" We chose Urban Home Design to do a kitchen & bath remodel in the fall of 2012, after we saw what a beautiful job they did for my friend's kitchen remodel & hardwood floor install. I had compared various options from various contractors/home improvement centers. We chose Urban Home Design because it was cost-competitive and our friend gave us a glowing recommendation. The process went extremely smoothly for us. Betty (designer) came to our home, measured our project & gave us design plans very quickly. The installers came & finished the project professionally and on-time. There was no delay. They even worked on a weekend to make sure our project was completed on-time (thank you Mr. Tan). There was one kitchen cabinet door where I didn't like the wood grain, for cosmetic reason. They swapped a new one for me, no question asked. Throughout the process, they were always very responsive to our questions & requests. Working with Urban Home Design was the most stress-free home improvement project we've ever completed. It's been about a year now, and the new kitchen and bath still look great. Urban Home Design offers competitive pricing, superior service, and excellent quality!"
-- Jessica, Sunnyvale, CA 9/24/2013
" I received a couple of estimates and was disappointed as to the cost (near 20,000 Dollars), of remodeling my kitchen, without the added cost of all appliances.I read an advertisement in the newspaper by Urban Home Design Inc. on remodeling any kitchen at a good price. This sounded like an add to good to be true, so I visited the showroom.
There I met Betty and was shown the sample kitchens in the showroom. Betty was very helpful in showing me the cabinet designs and granite that was available at the set price. I selected the cabinet wood and the granite and a few upgrades. We sat down and I produced a ruff drawing with measurements of my kitchen. I received a ballpark price, pending her exact measurements and drawings. Betty came to my house and took measurements. A couple of days later we signed a contract for the work to be done. The cost was far below the above listed price, and the wood work was unbelievable.
I purchased the entire appliance set before the construction started, just to make it easy for installation. The demo crew was fast and clean. Tan came in and began to install the cabinets, alone! He is a perfectionist. Tan also installed the ceiling lights along with the appliances. Sal came in and installed the granite counters. You can’t even see the seams, he’s that good! My family and some friends came over and could not believe how fantastic the kitchen looks. Betty, Tan, and Sal along with the rest of the crew from Urban Home Design Inc. make an unbelievable team.
This was a great deal to be true."
-- Sal M., San Jose, CA 5/25/2013
" We found Urban Home Design, Inc through an ad in the newspaper. We went to their showroom with the original design for the kitchen remodel prepared elsewhere. UHD has Betty and Vic at the showroom. Betty reviewed and updated the design done for us previously and Vic provided an estimate, and visited our property to take measurements and offer advice. After looking for cabinets and planning our remodel at IKEA, we decided we are not do-it-self folks, and didn't want to buy, transport, assembly and install cabinets. And, didn't want to pay extra to have the cabinets assembled. UHD offered demolition & haul away, installation of new cabinets & countertops with a selection of 4" backsplash or more options, all plumbing hookups, and a free stainless steel sink of our choice. The design and estimate were email to us. We reviewed it and made additional adjustments to the design at no additional costs. We opted for a large refrigerator, and the design was revised to address it. We made our selection of cabinets, sink style, and granite countertop in the showroom. We did not change our tile flooring, though offered, we stayed with our existing flooring. Work began on 1/2/2013 with demolition, and repair of drywall behind the old sink, cabinet installation took approximately 2.5 days, countertop installation one day and was completed by 1/9/2013. We purchased all new appliances and installation of these took approx. 3 days. There were a few extras, including installation of cabinet door handles, lighting fixture removal, and repair of vent piping for the stove. Our kitchen is a basic galley kitchen, well defined and small, with an "L" shaped. We did not relocate or change any of the plumbing or electrical for this reason. These stayed as original, so there were no major costs associated with this. The new cabinets, appliances and fixtures make the kitchen look much larger and better organized. We did had more counter space and cabinets along the "L" shaped area of the kitchen. We now have enough kitchen storage for everything. And, we were able to add a pantry to the kitchen.
The work was completed quickly, efficiently and very professionally. The office staff stay in frequent contact. The contractor, Tan and his assistant were very professional and very polite, answering any questions. We appreciated that the contractor arrived everyday before 8:30AM, and work began promptly at that time. After demolition, the contractor repaired or replaced the damaged drywall behind the sink and the old stove. Following the walkthrough, a punch list was prepared, and Tan returned to completed all the work on the punch list which includes replacement of a warped cabinet door, and replacement of one defective cabinet door. We have a beautiful kitchen with ample counter space and storage. We are extremely happy with this product for a reasonable price. And to say thank you, we got a Peets gift card :-) One suggestion would be, if you watch your cash flow carefully as we do, don't give them a check for payment. They are slow processing check payments. The final payment by debit card payment went right through and I'm still waiting for progress payment #2 to clear the bank. "
-- Gary H., Santa Clara, CA 95051 1/14/2013
"When we decided to remodel our kitchen we visited a lot of showrooms and requested many bids. Urban Home Design was the best fit for our job. Their company offers quality cabinets and granite that are a great value for your money. Betty Zhu, the head designer, came out to our home to get measurements. She was able to help us with a design that fit our needs. Betty was able to adjust for what we wanted, making alterations several times. She did a wonderful job. After getting the completed design, our next job was to buy new appliances. Before ordering cabinets you must have the exact appliance measurements so that Betty can make any final adjustments. After we ordered the appliances we signed the contract with Betty at Urban Home Design office. We decided on maple cabinets, handles, granite countertops and a granite backsplash rather than a tile backsplash. In Hayward, we were able to select the individual granite slabs to ensure we got what we liked. Urban Home Design had a crew in our home in just a couple weeks taking out the old kitchen. The crew was fast and efficient, cleaning everything up for the next step. Mr. Tan the project leader came the very next day to start installing the cabinets. He checked all of them for flaws and made sure we were getting the right pieces. He was fast and efficient plus he answered all of our questions as he completed the job. As part of our remodel, we wanted recessed lighting and under-cabinet lighting installed. We had to buy the lighting supplies, Mr. Tan did the installation. This was great because we got the exact lights we wanted. Mr. Tan did a great job! Everything was done meticulously. The next step was the installation of the granite. The granite crew did the job quickly and made sure that it looked great. Mr. Tan completed the job with all of the finishing touches. After just 10 days we had our new kitchen. We are very pleased with the work that Urban Home Design did for us and would highly recommend their company to our family and friends."
-- Cindy S., Campbell, CA 10/9/2012
"I have nothing but the highest regard for the folks at Urban Home Design in helping me to remodel my kitchen. Their prices are reasonable. They have excellent design expertise. Their products are very good. And their installers maintain a clean environment while being competent and quick.
The feedback from family and friends on the remodel has been outstanding. Great job Urban Home Design!!"
-- John H., Millbrae, CA 7/17/2012
"Urban Home design have recently remodeled our kitchen. I have never believed all my cabinets , counter tops and appliances can be replaced in a week for a very reasonable price . Urban Home design have done so while making sure we are as least inconvenienced as you can be while your kitchen is being replaced . The materials they use are of decent quality . They have addressed all unexpected complications quickly and effectively . Betty have provided quite a few very valuable advises during the estimate process.
Tanh is very accommodating and makes sure all the little details are coordinated."
-- Anton Z., Santa Clara, CA 4/19/2012
"Recently we got our kitchen remodeled by Urban Home Design. Betty provided excellent service during the entire project which took less than two weeks. The remodeling included new cabinets, granite counter-top and splash, installing of all new appliances and recessed lights. In addition, the kitchen door to the backyard was also closed to make room for our pantry. The new kitchen added almost 50% more counterspace, 20% more storage, and looks just beautiful!!!
Mr. Tan, the project manager, was just amazing as he worked tirelessly to ensure that each and every detail was taken care to our satisfaction. The granite installers were also amazing and catered to our needs when asked. In fact, the project would have been completed a couple of days earlier if our appliance were delivered in time! All this while we were staying in the house as they kept the workspace clean and were very mindful of maintaining privacy throughout the project duration.
There price was also the most competitive. We couldn't have asked for a better price performance and customer service.
These guys are simply great!!!"
"On Memorial Day, we called for a minor issue and within a couple of hours, Mr. Tan was at our residence to take care of the issue, which took him only 10mins to address. This level of customer service went above and beyond our expectations. These guys are simply amazing!!!"
-- Dharmendra K., San Jose, CA 4/11/2012
" We found Urban Home Design from an ad in the Mercury News. We found what they offered intriguing and gave them a call.
They first sent out their interior designer to look at our dated kitchen. Betty was wonderful! She listened to what we wanted to do with our kitchen and gave us suggestions from there. In only two days, we received a 3D layout, via e-mail, which also included the pricing. We were shocked at how low the price was!
We set up a time to go to their office to finalize the paperwork and make choices for cabinet colors, tile colors and grout color. It was one of the most painless experiences we have ever had. We chose a start date and were told it would take about 2 weeks. Honestly, we had in our minds it would be longer, but it wasn't! They were professional, on-time, and did a fabulous job. Kevin, who do the majority of the work in our kitchen was great! He was neat and clean and definitely a perfectionist!
We highly recommend their team and would use them again. "
-- Barbara M., Hollister, CA 11/29/2011
" I added couple of more kitchen counters in my house a month ago with Urban Design. The whole experience is just so pleasant with little stress. The whole staff respects the client's time, and they are so reliable and capable. Everything was done according to my desire, with no supervision from me at all. The whole project was done while I was at work and strictly according to the schedule.
The price is unbeatable also. I highly recommend the company. "
-- Yuanlin D., Palo Alto, CA 10/8/2011
"Recently got our kitchen remodeled.Great Service,Great Work. Betty is a great person to work with. She gave us the quote and we worked with her. Amazing.
One of the contractor named Tan is awesome. He is a perfectionist.There work is perfect, very cooperative team.Would highly recommend."
-- Preeti T., San Jose, CA 7/24/2011
"Got our kitchen and bathroom remodeled with Urban Design. Really happy with the work. Betty is super nice and patient. She is a very good listener, and understood exactly what we wanted. The design is very nice, the execution was prompt and solid , and the price is reasonable. Very pleased. Would definitely recommend to a friend."
-- Min L., San Jose, CA, 7/2/2011
"Urban Home Design was able to replace our old kitchen cabinets, counter tops and lights for a reasonable, relatively low cost. They were the lowest price when we were shopping around. We were happy with the Quality of cabinets and the granite countertop. Betty offered excellent Customer service. She always returns our call when we have concerns.
She also help us pick the right colors for the back splash tile that will match the counter top and cabinets. Her interior decorating degree and experience really help. The person in charge of the carpentry work is nice because he listens to what we want to be done. It took them about 1 1/2 weeks to finish the kitchen. We felt that customer satisfaction is their top priority. Overall, we are happy!"
-- Mkke R., Milpitas, CA, 5/8/2011